Manage Problem Gambling

 

​ ​​​​​​​​​

Singapore Citizens or Permanent Residents may apply to limit their visits to the casino per month by applying for a Voluntary Visit Limit. The application is free and can be made in the following ways:

Online:

In person:

Apply in person at the NCPG* if you do not have a SingPass.

Alternatively, if you have a SingPass but require assistance on how to submit your application online, you may contact NCPG at 6354 8154 or walk in to NCPG office*. You may also wish to visit the Public Service Centre @ Our Tampines Hub (PSC@OTH) if this location is more convenient.

Your Voluntary Visit Limit takes effect immediately upon your submission online.

*Counter service is available on appointment basis only.
 

​​​​​

 

Family members can apply to limit the number of times a gambler in their family can visit the casinos in a calendar month.

Who can make this application?

• Spouses
• Children, including adoptive/step-children
• Parents, including adoptive/step-parents
• Siblings, including adoptive, step, or half-siblings

The application process takes approximately three weeks. Please refer here for the procedure.​​​​​​​​​​​​​​​​​​​​​​​​​​​

The Third Party Visit Limit is a measure targeted at protecting financially vulnerable locals who are visiting the casino frequently. It is meant to help financially vulnerable individuals who visit the casino frequently limit their gambling before it progresses to a gambling addiction and they become financially distressed.. 

For severe cases, NCPG may impose an exclusion order instead of a visit limit.

The Third Party Visit Limit is imposed by NCPG. There is no need to apply.​​​​

Click here​ to watch a short video on Third Party Visit Limit or here to learn more about the process.​​​​​​​

Steps to Increase/Decrease my Visits

1. To vary the number of visits you have applied, please call NCPG at 6354 8154 to provide your contact information.

2. Applicant will be given an appointment date to NCPG to complete the application in a follow-up call.

3. Applicant completes appointment at NCPG.

4. Applicant will be advised on the effective date of the new limit.​​

If the Family Visit Limit has been imposed for more than 1 year, you may call 6354 8154 to initiate your application to revoke.

 

Note: All applicants for revocation of Family Visit Limit must attend a hearing. The revocation application will be subject to the final decision of a Committee of NCPG Council members. ​​

 

Please refer here for the procedure.​​​​​​​

You may apply to revoke your Third Party Visit Limit upon a change in your circumstances. Please refer here for the revocation procedure.​​​​

Your Voluntary Visit Limit will remain active until it is revoked. The revocation of Voluntary Visit Limit after one year is not automatic.

 

Steps to Revoke

1. To revoke, please call NCPG at 6354 8154. NCPG will refer you to an agency for problem gambling assessment (clinical assessment and counselling if necessary).

2. Applicant to contact the appointed agency to arrange for an appointment after three working days.

3. Applicant completes appointment at referred agency.

4. Applicant will be advised on the effective date of the revocation.​​