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Frequently Asked Questions (FAQ)

General Enquiries on Casino Exclusion

1.         WHY APPLY FOR CASINO EXCLUSION  

Problem gambling is an addiction that could lead to serious problems for both the gamblers and their families. It is important to recognise the risks. If you or your family members require extra help to refrain from entering the casinos, you should apply

2.         WHO QUALIFIES FOR CASINO EXCLUSION?

The person to be excluded should be aged 21 and above.

3.         ARE THERE ANY APPLICATION FEES?

No. 

4.         WHAT IS THE MINIMUM PERIOD FOR CASINO EXCLUSION ORDERS?

For Self-Exclusion and Family Exclusion, the minimum period is one year. Application for termination may only be made after the minimum period, in person at the NCPG.

For automatic exclusion by law, the exclusion will cease automatically if you are discharged from bankruptcy or Government financial aid.

Please note that the Council will need time to ensure that the casinos and all relevant authorities are notified of your discharge. Until the casino operator is so notified (which may take about a month), it may still refuse your entry into the casino.

5.         WHO ADMINISTERS THE CASINO EXCLUSIONS?

The Casino Control Act (Part X) provides powers to the National Council on Problem Gambling to issue Exclusion Orders.

6.         HOW DO I KNOW IF I HAVE BEEN EXCLUDED?

For all exclusions, you may check your exclusion status by clicking here​. For Family Exclusion, the affected individual will also be notified after a Committee of Assessors has decided on the application.

7.         CAN I PARTICIPATE IN OTHER GAMBLING ACTIVITIES IF I AM EXCLUDED FROM THE CASINO?

If you are under a Family Exclusion order, Third Party Exclusion Order or are automatically excluded by law, you will not be allowed to gamble in club jackpot rooms or with exempt operators for remote gambling. A Self Exclusion from the casino does not exclude you from legal gambling outlets, although we encourage those excluded to refrain from gambling.

Please contact us at 1800-6-668-668 for more details.

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