The NCPG Visit Limit e-Services will not be available on 24 March 2023 (Friday) from 12am to 3am. We appreciate your patience and apologise for any inconvenience caused.

What is Responsible Gambling

What is Responsible Gambling?

  • A set of collective actions by individuals, the community and gambling industry to minimise the harm of gambling in our society.

    • Individuals. Viewing gambling as a form of entertainment, being aware of the risks involved in gambling and being able to manage one’s gambling behaviour by:
      • Exercising self-control over gambling.
      • Balancing gambling with other activities.
      • Setting a limit to the frequency and time spent on gambling; and
      • Setting a budget for gambling.

    • Community and gambling industry. The shared commitment among gambling operators to provide gambling services in a responsible manner, in harmony with community expectations, such that the harm of gambling to the society is minimised.

      • Casino operators are mandated under the Casino Control Act to implement a responsible gambling programme that is approved by the Gambling Regulatory Authority. The responsible gambling requirements include, but are not limited to:
        • A system to allow patrons to set limits on their gambling expenditure or period of continuous gambling;
        • Patron education and assistance on responsible gambling;
        • Training of casino employees on responsible gambling measures;
        • Keeping records related to responsible gambling activities; and
        • Regular review of the responsible gambling programme.
      • Singapore Pools is licensed under the Gambling Control Act and is required to implement a Responsible Gambling Programme which includes:
        • Training of employees on responsible gambling measures;
        • Player education and assistance on responsible gambling;
        • Displaying responsible gambling messages and information on seeking assistance with problem gambling; and
        • Regular review of the responsible gambling programme.
      • In addition, for the provision of remote gambling services, Singapore Pools is to implement responsible gambling requirements such as:
        • Allowing players to set monthly expenditure and funding limits;
        • Providing alerts when player reaches 50%, 75% and 100% of the expenditure limit;
        • Allowing access to month-to-date and year-to-date information on betting activities and win/loss; and
        • Displaying time counter to show player how long he/she has been using the account.
      • With effect from November 2022, the new Gambling Control Act will also mandate private clubs with jackpot machines to implement responsible gambling measures such as:
        • Having a responsible gambling programme;
        • Providing patron education and assistance;
        • Ensuring documentation of responsible gambling activities.