Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

The NCPG e-Services portal will be temporarily unavailable from 29 October 2025 (Wednesday) 11.00pm to 30 October 2025 (Thursday) 8am. We apologise for any inconvenience caused and appreciate your patience during this period.

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National Problem Gambling Helpline and WebChat

National Problem Gambling Helpline and WebChat

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  • Available daily from 8am to 11pm.
  • Manned by trained para-counsellors.
  • Callers and users can choose to remain anonymous.
  • All information shared will be kept confidential.
  • Airtime charges apply for mobile calls to 1800 service lines.