The NCPG Visit Limit e-Services will not be available on 24 March 2023 (Friday) from 12am to 3am. We appreciate your patience and apologise for any inconvenience caused.

Apply Family Visit Limit

Apply Family Visit Limit

Individuals may apply to limit the visits of a family member whose gambling has caused harm to the family, to the casinos in a calendar month.


Who can apply?

  • Spouses
  • Children, including adoptive / step-children
  • Parents, including adoptive / step-parents
  • Siblings, including adoptive, step, half-siblings


Will the family member you are applying this Family Visit Limit (“Respondent”) on know who made the application?

Yes, the Respondent will be notified in all documentations of the process including the summons and outcome in which the Respondent will receive.


How do I apply? 

Please contact NCPG’s appointed agency, Resilienz Clinic, at 6397 7300 for the application.


What information do I need to provide?

You need to provide the personal particulars of yourself and the Respondent, such as, name, NRIC number, contact number and address. Additionally, if you have supporting documents regarding the gambling behaviour and the harm caused to the family, please get them ready so that you can submit during the application. The following are examples of documents which you can provide as evidence:

  • Casino entry levy tickets, casino membership cards, lottery tickets
  • Police reports on family violence
  • Bank statements, letter of demand, pawn tickets, credit card bills, I-Owe-You notes
  • Police report on harassment, loanshark notes / payment


What happens after I submit the application?

NCPG will contact you within 3 working days to follow up on your application.

You will also be required to attend a hearing where the Committee of Assessors (“COA”) formed by the NCPG will review your application. The hearing is usually scheduled 2 weeks from the application date.

A summons will be sent to the Respondent to attend the hearing. He/she may choose to consent to the order or object. If he/she chooses to object but does not attend the hearing, the COA may proceed to make a decision at the scheduled hearing.

After the hearing, you will be informed of the outcome of the application via courier by the next working day.